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Initial Voice or Keypad Command
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Allows Customers To:
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Information Needed
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1
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Get payment information including:
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When the last payment was received;
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Amount of the last payment;
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Total account balance; and
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When the next payment is due and the amount.
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Policy number or account number
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ZIP code
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2
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Make a payment. Once the payment is successfully processed, a confirmation number is given.
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Policy number or account number
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Pay by credit card or bank account authorization
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ZIP code on the credit card account
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9
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Speak to a Customer Service Representative.
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